Our Reviews

See What Our Customers Are Saying

Diamond Pools is the proud recipient of many service awards over the past 20+ years demonstrating our commitment to customer service!

More Reviews

Scott and Tobie B. – Keller, TX
Diamond Pools recently built our new pool and we are so happy! The pool is absolutely gorgeous and it is exactly what we wanted, and the quality is superb! We are now using them for weekly pool service and our tech is so professional and he does a great job! Thank you!

Callie C. – Grand Prairie, TX
First let me say you have provided us great service since April 2014. Our pool has been sparkling clean and your techs have been great.

Chris S. – Fort Worth, TX
Bryan is the bomb dot com. He adjusted my valves to make my cleaner work!

Michael H. – Fort Worth, TX
The guy that currently services our pool is top notch. It’s guys like him that keep businesses moving.

James P. – Fort Worth, TX
I think you guys are doing a great job. Best pool service we’ve ever had by a mile. Keep up the great work!

Teri R. – Trophy Club, TX
I use them for a weekly pool service. I find the price to be very fair. They are very responsive, professional, and timely.

Maria C. – Fort Worth, TX
Rated “A” on Angie’s list. They maintain our pool.

Mike J. – Southlake, TX
Diamond Pool Owner, Carlos Pizarro, is a pleasure to do business with. Their service was always on time and professionally done, usually by John. This is the first year that pool service has been absolutely reliable and all issues addressed promptly. We will definitely use this company for service again in 2015.

Peter B. – Southlake, TX
My pool was out of control and completely useless. Diamond Pools came in the spring and drained the pool then did a power wash and acid wash to clean it up. I am my now in month 3 of their monthly service and my pool is incredible. It is the best it has ever been and better than most any pool I see.

Robert F. – Grapevine, TX
Contacted Diamond Pool and next day they performed the work. During summer pool companies are very busy, but Diamond pool made it happen very quickly. Excellent quality and service performed by great professionals. Best service cost I found and better yet, service cost was cheaper than the estimation. I strongly recommend Diamond pool.

Steven C. –  Keller, TX
Diamond Pool Service has done an excellent job for us from beginning to end. We’ve worked with Carlos Pizarro, the owner, for the last 2-3 years. His prices are reasonable, he and his staff are reliable, professional and friendly, and do high quality work…. They are flexible about reducing visits during the off-season. They are also very responsive, returning phone calls and e-mails within a couple of hours. I rarely contract for services for an extended period of time. I tend to be selective, and I don’t have patience for unprofessional behavior or poor quality work. I am happy to say that Carlos and Diamond Pools are top-notch, and would recommend them to anyone looking for pool service.

Flora S. – Southlake, TX
The entire experience was excellent. Carlos took my call immediately and discussed my potentially in-ground clogged drain lines that had been diagnosed by another pool service company. He discussed pricing and scheduling within two days. Since freezing weather was forecasted in the next 48 hours, I asked Carlos what actions I could take to safeguard the non-operational pool equipment. He gave tips and said a technician would call me when they could come out. To my delight within 30 minutes, the service technician arrived promptly, listened to my situation and diagnosis from the other pool company. He checked each piece of equipment and within a few minutes identified an o-ring seal on the main pump was the problem NOT a clogged drain. He also identified other leakage points that would need to be addressed. He was courteous, empathic to my saga with the other pool service company, and technically competent to look at and repair the whole equipment situation. The urgent repairs were completed the same evening! Future areas to watch and pool care tips were also discussed. I am very pleased with the entire experience.

Ruth E – Irving, TX
The service is performed every Friday.  They check (and add if needed) the chemicals in the pool, make suggestions for bettering the quality of the pool.  They sweep, clean and empty filters. Check the pressure in the pumps, etc.  If equipment needs to be replaced or updated I am told what needs to be done before it is done, and of course the total cost.   Also, all it takes is a phone call to Carlos the owner.  He ALWAYS answers the call, and if I leave a message he ALWAYS returns the call promptly.  Excellent Customer Service.  The crew as well have excellent customer service skills.

Questions Answered when completing this review:

  • How much did the final cost compare to the original estimate? right on

  • How does the value of the work compare to the price? I got more than my money’s worth

  • How far in advance did you schedule the work? within a week

  • Did you find the company through Angie’s List? yes

  • If yes, which source(s)? website

  • Why did you choose this contractor? other

  • Have you used this company before? this is the first time I’ve used this company

  • What did you like most about this contractor? The honesty and integrity of the owner

  • What did you like least about this contractor? Nothing

  • What surprises came up during the course of the work? Some of my equipment needed updating and I was not prepared for the cost, but he worked with me.

  • What words of advice would you give other members considering this contractor? Work directly with the owner – Carlos. He is A++ Customer Service and really cares about his customers.

What words of advice would you give this contractor? Keep up the Awesome job!!!!!

Marcia C – Hurst, TX
Very good work. They do whatever needs to be done quickly and effectively. They are prompt and reliable. They are a little expensive but I have never had a pool service that was as good as Diamond Pools.  Once a week they clean my pools. They vacuum, brush the sides, get leaves out of the pool, check and add chemicals as needed and check the equipment .

Ed J – Kennedale, TX
I had some water leaks and air leaks in and around the primary and pool vacuum pumps.  Carlos responded in a day or so to find/repair those leads and went steps further to re-do other connections to prevent further leaks.

Dee K – Mansfield, TX
This company provides weekly pool service for me and my pool has never ever looked better!!!!   The only thing I ever do is just add water.  My life is now so much easier now that I don’t even have to think about the pool.  I no longer have to check or add chemicals.  Which also means I have no chemicals on my property stored.  Simply stated, but not simply done…….MY POOL HAS NEVER LOOKED BETTER, NEVER CLEANER, NEVER CLEARER!!  They make pool ownership easy….now all I do is swim…..Thank You Diamond Pools.  I get their bill by email once a month and I put a check out on the equipment for pick up.  They service my pool every Friday….I think….cause I never see them or hear them…but I know they come cause my pool and equipment work like a dream and looks great.    So much better than my last pool company.

Debra M. – Keller, TX
We have used Diamond Pools for several years. They have been wonderful to work with. They repaired & re-plastered our pool – it came out beautiful. Their prices are a little higher than some of the other pool service companies but I think the quality & responsiveness makes up for it.

Linda C – Hurst, TX
Cleaned the pool. I had black algae he took care of that. My Polaris was not working he fixed that it runs good as new. Cleaned my saltwater cell that was clogged.  Carlos was very professional and friendly. He came out on Friday started working on the spots of black algae I had they look almost gone after the first visit. He fixed my Polaris, and cleaned my saltwater cell. He did all that in just a couple of hours and said I could have my pool party on Saturday. I am very pleased with everything he has done so far. He will be coming back weekly.

Debra M – Keller, TX
Called Carlos originally to quote on basic pool service. Questions Answered when completing this review:

  • How much did the final cost compare to the original estimate? right on

  • How does the value of the work compare to the price? I got more than my money’s worth

  • How far in advance did you schedule the work? 1-2 weeks

  • Why did you choose this contractor? other Reviews. Also, really liked Carlos.

  • Have you used this company before? this is the first time I’ve used this company

  • What did you like most about this contractor? Very personable, knowledgeable and professional.

  • What did you like least about this contractor? Wish he could do all the work himself but he is busy; his crew does a great job as well.

  • What surprises came up during the course of the work? None

  • What words of advice would you give other members considering this contractor? Trust him, he knows what he’s doing.

  • What words of advice would you give this contractor? Keep doing what you’re doing.

Matt B – Fort Worth, TX
I have an 11 year old gunite pool with several cracks and a light that did not work.    I received three bids.  All three were competitive, yet the lack of follow-up from two other pool companies made the decision easy.  The bid process was very easy in an effort to compare the different bids.  I selected and upgraded plaster with a switch from older 3 inch tiles to 6 inch tiles.  The crew arrived promptly and was meticulous in the job.  One of the projects was to remove the filter and associated equipment to re-pour the slab and reinstall the equipment.  They did  a great job in that area as well. The biggest challenge was repairing the light.  The final root cause was the replacement of the light bulb and all of the wiring back to the box.  There were two cracks that were repaired as well.  Carlos has been referred to at least one friend and he has done a great job for them also.  I would recommend Carlos for a large or small job.  It was great.

Steve C – Keller, TX
I hired Diamond to clean my pool, for both a heavier first-time service and then for ongoing work.  Tile scrub, Vacuum, Chemical add, and balance.  My first visit with Diamond went well, good enough to hire him for ongoing service.  Carlos Pizarro, the owner, seems to handle all of the service calls personally, which is a good feeling.  He’s quick to answer his phone, is available to discuss service on the weekends, and is quick to return calls.  All “A”s, in my book.  He was punctual and followed through on his word to come out and service my pool.  We had actually agreed initially that he might have to charge more than his base rate, because I was running low on salt and chlorine.  To my surprise, however, Carlos told me that he would keep it at the base rate.  Whether that was because my pool truly did NOT need more, or because he was just trying to deliver nice customer service…the fact was, that he could have up charged me, but didn’t.  I was especially appreciative of his friendly, professional service and his honest behavior.  As Diamond continues to provide me with ongoing service over the summer, I hope that I can report back and write another review!

Tricia P – Haslet, TX
Called Carlos to come out and look at my green pool, he arrived as scheduled looked at everything gave me an estimate which I thought was very Good, and even started to work on my pool that day. He returned a few days later and finished the major clean-up of the pool.  I hired them to do weekly pool service, if that goes as well as the initial visit I will be extremely satisfied.

  • How much did the final cost compare to the original estimate? right on

  • How does the value of the work compare to the price? I got exactly what I paid for

  • How far in advance did you schedule the work? within a week

  • Why did you choose this contractor? reputation

  • Have you used this company before? this is the first time I’ve used this company

Sharon C – Colleyville, TX
Replaced pool/spa heater with customer supplied equipment.  Called Diamond Pools on Friday and scheduled appointment for an estimate the following day. Carlos arrived within the promised time slot and provided an immediate estimate, even offering to complete the job that afternoon. Despite encountering significant concerns with the existing wiring resulting in delaying completion of work until the next morning, Carlos stayed on budget and provided a quality craftsman installation. Calling a “pool guy” and having an owner operator with an engineering degree and 20+ years of work experience arrive is an unexpected and welcome surprise, and I will certainly call Diamond Pools first for any further pool service needs.

Toni W – Tulsa, OK
Needed some tile repair for some tiles that had detached and fallen in the pool. Not a big deal. The work that was performed was excellent.  Tech showed up on time, needed some additional materials and then left for a while. Then he returned and completed the job quickly.

Ron T – Southlake, TX
Had the mastic around our pool repaired and had some diagnostic work on the pool and spa lights as well as a check of the pool water and cleaner.  Carlos responded quickly and his crew did a good job of getting our pool back in order. We are using his company to do our weekly maintenance and are happy with his quality of service and pricing.

Lance D – Grand Prairie, TX
I have a regular monthly maintenance contract with them.  They are great! They offer good, consistent service. They never try to hard sell, their prices are reasonable, and I’ll continue using them going forward.

Fabrice D – Southlake, TX 
The fountain of the spa was broken . Carlos did a very good job.  He is very professional and his price is very reasonable.  I  will use him in the future and will recommend to anyone.

Amy C – Colleyville, TX
DIAMOND POOLS INC for weekly chemical service, since 2010.  They are good.

Mike W – North Richland Hills, TX
Monthly Pool Cleaning.  Diamond pools is the best provider I’ve ever used. They are always on schedule. They leave my pool cleaner than the previous 4 companies I used.

Jerry W – Colleyville, TX
They service our pool every week and provide pool maintenance.  Excellent job! always professional! Pool is always clean and well maintained. Excellent communicator.

Timothy G – Southlake, TX
Pool cleaning and maintenance.  Very good work, diligent. Polite and professional.

Property Mgmt – Ft. Worth, TX
Diamond Pools Inc. does weekly pool servicing on 2 properties.

Karen M – Colleyville, TX
Weekly pool and spa cleaning. Diamond Pools provides very good service.  When repairs are needed they do an excellent job also.  The water is always crystal clear.

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